Effective Date: 7 Dec 2025
1. Introduction
At Zenar Innovations, we aim to provide the highest quality services to our customers. This Cancellation and Refund Policy explains the conditions under which you may cancel your services and request a refund. By using our services, you agree to the terms outlined below.
2. Service Cancellation
- Requests for cancellation must be submitted in writing through email to [email protected].
- Cancellations will only be accepted if the service or project has not been initiated or work has not commenced.
- If work has already started, cancellation may not be possible or may involve a cancellation fee based on the progress made.
3. Refund Eligibility
- Full refunds may be issued if a cancellation request is received before the commencement of work.
- Partial refunds may be considered if the project is partially completed, based on the proportion of work completed.
- No refunds will be issued for completed services, digital products, or if the cancellation request is made after project delivery.
4. Non-Refundable Items
- Fees for consultation services, domain registrations, third-party licensing, or external purchases made on your behalf are non-refundable.
- Subscription-based services that have been activated are non-refundable.
5. Refund Process
If your refund request is approved, refunds will be processed through the original payment method within 7-14 business days. You will receive a confirmation email once the refund is initiated.
6. Late or Missing Refunds
- If you have not received a refund within the specified timeframe, first check your bank account again.
- Contact your credit card company or bank as there may be a processing delay.
- If you have done all of this and still have not received your refund, please contact us at [email protected].
7. Changes to This Policy
We reserve the right to modify this Cancellation and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.
8. Contact Us
If you have any questions regarding our Cancellation and Refund Policy, please contact us:
